FAQs
Lighting Features
Are your lighting products certified?
Our fixtures are built to North American electrical standards (UL, CUL or ETL). If you would like the certification documentation for a specific fixture before you order, email us and we will send what the manufacturer supplies for that model.
Can the lamps be dimmed?
Many of our fixtures work with dimmable bulbs (E27, E14, G9). For built-in LED fixtures, dimmable versions are available. If you need a specific fixture made dimmable, contact us before ordering and we will arrange it at no extra charge.
Can I get a longer cable or cord?
Our standard pendant cables are 150 cm. We can provide extensions up to 800 cm free of charge — tell us at the time of ordering.
Do your fixtures include bulbs?
Bulb inclusion varies by product and is stated in each product description. If you are unsure, contact us before purchasing and we will confirm.
Are there handcrafted variations I should expect?
Many of our fixtures use hand-blown glass or hand-finished metal. Small bubbles in glass, slight colour gradients and texture variations are hallmarks of handcrafted lighting rather than defects. Each piece is unique.
Shipping & Delivery
Do you ship to Canada and the USA?
Yes. We ship worldwide, including across Canada and the United States. Shipping is free on every order, with no membership required.
How long does shipping take?
Orders to Canada and the United States typically arrive within 6–9 business days of purchase:
- Handling time: 1–2 business days (Monday–Friday)
- Transit time: 4–7 business days (Monday–Friday)
Destinations outside Canada and the United States may take longer. Order cut-off time is 5:00 PM Eastern Time. Full terms are on our Shipping & Delivery page.
Which carrier do you use?
We ship via UPS. Once your order ships you receive a tracking number by email.
Can I track my order?
Yes. A tracking number is emailed to you as soon as your order ships, and you can track it on the UPS website.
Can I change my delivery address after ordering?
Address changes must be requested within 24 hours of placing your order, before it enters transit. Contact info@malanelighting.ca or call +1 424-243-3145. We cannot redirect packages already in transit.
What if my order is delayed?
If your order will fall outside the published delivery window, we email you.
Payment & Orders
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay and Google Pay. All transactions are processed securely, and all prices on this site are in Canadian Dollars (CAD).
Can I cancel or change my order?
You may cancel or modify your order within 24 hours of placing it, no reason required. Contact info@malanelighting.ca or +1 424-243-3145.
Do you charge sales tax or shipping?
No. The price shown on the product page is the price you pay — no tax and no shipping charge is added at checkout for Canadian orders.
Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be uninstalled, unused and in original packaging in resalable condition. Non-defective returns carry a 20% restocking fee and return shipping is the customer's responsibility. An RMA number is required — email info@malanelighting.ca to start a return.
What items cannot be returned?
Final sale: fixtures that have been installed or wired, custom-made or modified fixtures, chandeliers or large fixtures valued over CAD $2,000, and bulbs or clearance items.
What if my item arrives damaged?
Inspect your order on delivery and report transit damage within 48 hours, with clear photos of both the damaged product and the outer shipping box, to info@malanelighting.ca. Damaged and defective items carry no restocking fee and we cover return shipping.
What if I receive the wrong item?
Contact us within 7 days of delivery with photos of what you received. We arrange a replacement or a full refund at no cost to you.
When will I receive my refund?
Once we receive and inspect your return, your refund is issued to the original payment method within 10 business days. Your bank or card issuer may take a further 3–5 business days to post it.
Still Have Questions?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM Eastern Time, and replies to every message within one business day.
Malane Lighting Canada
Email: info@malanelighting.ca
Phone: +1 424-243-3145
Address: 2148 Carling Avenue, Unit #2, Ottawa, ON K2A 1H1, Canada