Shipping & Delivery
We provide worldwide shipping.
Free Shipping — All prices and figures are listed in USD. We do not charge any membership fees.
Transit, Handling & Order Cut-Off Time
- Handling Time: 1–2 working days (Monday to Friday)
- Transit Time: 3–4 working days (Monday to Friday)
- Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time
Delivery Terms
We use UPS Shipping to deliver products.
Shipping Cost & Tax
We offer Free Shipping to all worldwide destinations. We do not charge any membership fees.
Change of Address
We cannot change the delivery address once an order is in transit. If you wish to change the delivery address, please contact us within 24 hours of placing your order:
Email: info@malanelighting.ca
Phone: +1 424-243-3145
Multiple Addresses
We don't offer shipment to multiple addresses for one order. If you'd like items delivered to multiple addresses, please place those orders separately.
Wrong Address
If you provide the wrong address during checkout and our product is returned to us, you will be responsible for all shipping costs for resending the product.
Delayed Orders
We will contact you immediately if your order is delayed or taking longer than the expected timeline.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number allowing you to track it until it is delivered.
Damaged in Transit
If you find a package damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for further assistance.
Returns & Refunds Summary
- Return Timeframe: 30 days from delivery
- Restocking Fee (Defective): $0.00
- Restocking Fee (Customer Remorse): No restocking fee, but actual return shipping cost applies
- Return Shipping (Defective): $0.00 — we cover it
- Return Shipping (Customer Remorse): Customer's responsibility (actual cost)
- Return Label: Provided for both defective and customer-remorse returns (downloadable/printable)
- Return Method: In store or by mail
- Currency: USD
Customer Support
Available 24/7
Phone: +1 424-243-3145
Email: info@malanelighting.ca
Address: 142 W Hillcrest Blvd, Inglewood, California 90301, United States